If you are an existing IMS MAXIMS customer and require assistance, there are two routes for support:

1. Contact Your Internal Help Desk or System Administrator

Please contact your organisation's internal Help Desk, IT Support Team or System Administrator in the first instance. They will be able to assess the issue and, where appropriate, escalate it through the agreed local support process.

2. Contact the IMS MAXIMS Service Desk

If you have access to the IMS MAXIMS Service Desk, you can log incidents and service requests directly through our support portal. The portal also allows you to track progress and receive updates on existing tickets.

Service Desk Portal: Log in to the IMS MAXIMS Service Desk

IMS MAXIMS Service Desk Telephone Support:

• UK Customers: 08450 176 636

• Ireland Customers: 1800 832 745

For urgent or high-impact issues, please log the incident via the Service Desk Portal and follow up with a telephone call to ensure it is actioned as quickly as possible.

If you do not yet have access to the IMS MAXIMS Service Desk Portal, please speak to your local internal Help Desk or designated System Administrator.